Shimamura Music
Japan. Tax-free Shop

Your Music, Your Journey in Japan.
Welcome to Shimamura Music, Japan's largest musical instrument store.

From tax-free shopping to pre-ordering items before your visit, and international shipping.
Shimamura Music supports your musical experience in Japan.

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Our Strengths

3 Reasons to Choose Shimamura Music

Why Choose Us

Stores

1. The Largest Number of Stores in Japan

We operate over 180 stores across Japan (the largest number in Japan*). From Hokkaido in the north to Okinawa in the south, our stores are located nationwide.
*Source: The Music Trades "Top Global Dealers Report"

Product Selection

2. Unrivaled Product Selection

We carry a wide variety of products, ranging from world-famous brands to highly popular Japanese manufacturers. We offer not only new instruments but also an extensive lineup of related accessories.

Maintenance

3. High-Quality Used Instruments

We sell a large selection of used instruments in excellent condition. Discover rare and unique equipment that can only be found in Japan.

Services

Convenient Shopping Services

Shopping Styles

Choose the shopping method that best fits your travel style.

Tax-Free Shopping

Refund Method

We have adopted the refund method starting from October 1, 2026.
Please pay the full price including consumption tax at the store.

How to Use
  1. Purchase items at the store (tax-included price).
  2. You can apply for the refund yourself through " JPrefund".
  3. Once your identity and transaction are verified by JPrefund, the refund will be processed automatically. Please wait for the refund to arrive.

If you have any questions, please contact the address below.
supportdesk@jprefund.com (24/7 Support)

View detailed tax-free rules (Japan Tourism Agency Official Website)
Store Locator

Find a Tax-Free Store Near You

Recommended stores near airports and popular tourist destinations.

Click on each store name to view its official page (details and access).

Japan Map with Store Pins

Tax-Free Stores

Find us across Japan

Tokyo

Hokkaido

Nagoya

Osaka

Fukuoka

Near Airports

Explore 30+ Tax-Free Stores in Japan
Store Name Area
Sapporo Stellar Place Hokkaido
Sapporo Classic Hokkaido
Sapporo PARCO Hokkaido
Sendai Loft Miyagi
Shinjuku Pepe Tokyo
Kichijoji PARCO Tokyo
Shimamura Strings Akihabara Tokyo
Kinshicho PARCO Tokyo
Kinshicho Marui Classic Tokyo
Ariake Garden Tokyo
Tachikawa Tokyo
Mina Machida Tokyo
AEON MALL Musashimurayama Tokyo
AEON MALL Makuhari New City Chiba
LaLaport TOKYO-BAY Chiba
Soyora Narita Newtown Chiba
AEON MALL Narita Chiba
Omiya Saitama
Minatomirai Yokohama Classic Kanagawa
Kawasaki Le Front Kanagawa
Kanazawa FORUS Ishikawa
Nagoya PARCO Aichi
Nagoya Noritake Shinmachi Aichi
AEON MALL Nagakute Aichi
Plehawalk Hamakita Shizuoka
Umeda Chayamachi Osaka
Grand Front Osaka Classic Osaka
Abeno and Osaka
LaLaport Kadoma Osaka
LaLaport EXPOCITY Osaka
Rinku Premium Outlet Osaka
Sannomiya OPA Hyogo
Rakuhoku Hankyu Square Kyoto
Hiroshima PARCO Hiroshima
AMU PLAZA Hakata Fukuoka
Iwataya Fukuoka Fukuoka
LaLaport Fukuoka Fukuoka
MARK IS fukuoka-momochi Fukuoka
AEON MALL Chikushino Fukuoka
AEON MALL Yahatahigashi Fukuoka
AMU PLAZA Nagasaki Nagasaki
COCOSA Kumamoto Kumamoto
AMU PLAZA Kagoshima Kagoshima
Okinawa Urasoe PARCO CITY Okinawa
AEON MALL Okinawa Rycom Okinawa
FAQ

Frequently Asked Questions

Q. What items are eligible for tax-free shopping?
A.

At Shimamura Music tax-free stores, eligible items are divided into two categories: "General Goods" (Instruments, etc.) and "Consumables".
Please confirm the following rules and limitations for each category.

■ General Goods

Total spending must be 5,000 JPY or more (excluding tax).
*Examples: Guitars, saxophones, keyboards, cases, etc.

■ Consumables

Total spending must be between 5,000 JPY and 500,000 JPY (excluding tax).
*Examples: Picks, polish, strings, reeds, etc.

  • Consumables will be strictly sealed in a special bag so they cannot be consumed in Japan.
*Combining Categories:

General Goods and Consumables can be combined to meet the minimum requirement of 5,000 JPY to 500,000 JPY (excluding tax), provided that all items are packed together in a special sealed bag that must remain unopened until you leave Japan.

Q. Who is eligible for tax-free shopping?
A.

According to Japanese Tax Law, "Non-residents" are eligible for tax-free shopping.

■ Customers with Foreign Nationality

You must have a status of residence of "Temporary Visitor (Short-Term Stay)", "Diplomatic", or "Official".
*(Your passport must have an entry stamp/seal showing this status, or you can use the tax-free QR code on the "Visit Japan Web" ).

■ Customers with Japanese Nationality

You must meet both of the following requirements:

  1. Safely provide official documentary proof (e.g., a Certificate of Residence or a copy of your Family Register Supplement) showing that you have continuously maintained a residence outside of Japan for 2 years or more.
    (The document must have been issued within the last 6 months prior to your entry into Japan.)
  2. It has been less than 6 months since your latest entry into Japan.
    *(Note: You must have an entry stamp/seal on your passport to prove the exact date of your entry. If you use the automated gates at the airport upon arrival, you will not receive a stamp. Please make sure to ask an immigration officer for a stamp. Without it, tax-free shopping will be denied.)
Q. How do I shop tax-free?
A.

When checking out at a Shimamura Music tax-free store, please follow these steps:

Required Documents

  1. Your physical Passport containing the entry stamp/seal. (Copies are not accepted. Shopping tax-free will be denied without it.)
  2. If you have an international customer coupon issued by the shopping center, please present it along with your passport.

Tax-Free Procedure

Before making a payment, please inform our staff that you wish to shop tax-free.
*(Note: Tax-free procedures in Japan are processed digitally. No paper receipts will be attached to your passport.)

■ Procedure for In-Stock Items
  1. Pay the full price including tax.
  2. Present your passport (or Visit Japan Web QR code) to the staff.
  3. Receive your packed item(s).
  4. Register your refund method (credit card, Alipay, etc.) via the "JPrefund" system using the QR code provided at the store.
    (Note: The tax will be refunded to your registered account through JPrefund. Starting from November 2026, the refund will be processed after your departure is confirmed at airport customs.)
■ If the item you want to buy is out of stock (Back-orders)

Please consult our staff.
We do not offer international shipping to your home country. Tax-free shopping is only applicable if you can receive the back-ordered item(s) within Japan before your departure and carry them out of the country yourself.

Q. Important notices for tax-free shopping
A.

Please read the following carefully before purchasing at our store.

Before Buying

  1. "TAX-FREE SHOP" means that the 10% Japanese consumption tax is exempted. This differs from "DUTY-FREE," which exempts import duties.
  2. We do not provide information regarding customs duties, import restrictions, or origin of materials for foreign countries. Please check your airline's baggage size limitations and your home country's customs rules by yourself.
  3. [Attention for Instruments] Some instruments may use highly restricted materials protected under the Washington Convention (CITES), such as Brazilian Rosewood (Jacaranda). Please note that bringing such materials into your home country is heavily restricted or prohibited.
  4. Tax-free procedures can only be processed on the same day of purchase and at the same store.
  5. Product warranties are valid only in Japan. If an item needs repair, it must be sent to the manufacturer in Japan via our store. All international shipping and repair costs will be your responsibility.

When Departing from Japan

  1. Do not open the sealed bag for consumables (or combined items). If you consume them in Japan, you will be required to pay the consumption tax at customs.
  2. You must take the tax-free goods out of Japan within your stay period.
  3. You must have the purchased items with you at the time of departure.
View detailed tax-free rules (Japan Tourism Agency Official Website)